top of page
  • Instagram
  • TikTok

SHIPPING & RETURNS

Shipping Policy

Thank you for shopping with us at Boot Scootin' Bows. Below you'll find details about our shipping process, timelines, and more. Please review our shipping policy carefully before placing your order.

1. Order Processing Time

  • All orders are processed within 2-5 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed, and another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times:

    • Standard Shipping (U.S.): 3–7 business days

    • Expedited Shipping (U.S.): 1–3 business days

Please note that delivery delays may occasionally occur due to factors beyond our control.

3. Domestic & International Shipping

  • We currently ship to addresses within the United States except for Hawaii and Alaska

  • We do not currently offer international shipping

4. Shipment Confirmation & Tracking

  • Once your order ships, you will receive an email with tracking information.

  • Please allow up to 24 hours for the tracking number to become active.

5. Lost, Damaged, or Missing Packages

  • If your order is lost or arrives damaged, please contact us at info@bootscootinbows.com within 7 days of delivery.

  • We’ll work with you to resolve the issue as quickly as possible.

6. Incorrect Shipping Information

  • Please double-check your shipping address before placing your order.

  • We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us, you may be responsible for additional shipping fees.

7. Contact Us

If you have any questions about your order or our shipping policy, feel free to contact us at:

Email: info@bootscootinbows.com

Return & Exchange Policy

 We want you to be 100% satisfied with your purchase. If you’re not completely happy, we’re here to help.

Returns

Timeframe:
You have 7 days from the date of delivery to request a return.

Eligibility:
To be eligible for a return:

  • Item must be unused, unworn, and in the same condition you received it.

  • Item must be in the original packaging.

  • Proof of purchase or receipt is required.

Non-returnable items include:

  • Sale or clearance items

  • Personalized/custom products

  • Gift cards

Process:

  1. Email us at info@bootscootinbows.com with your order number and reason for return.

  2. Once approved, we’ll send return instructions and address.

  3. You are responsible for return shipping costs (unless the item was damaged or incorrect).

Refunds:
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–10 business days.

Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent.

To exchange:

  1. Contact us at info@bootscootinbows.com within 7 days of receiving the item.

  2. Send photos (if applicable) and a description of the issue.

  3. If approved, we will send you a replacement or provide store credit.

bottom of page